Hey Colleen,
Thank you for sharing your experience! We're so glad to hear your eyes are feeling better and that your order arrived quickly. 😊 We appreciate your feedback about the strap—it’s really helpful for us to know where we can improve. We’re sorry it wasn’t the perfect fit out of the box, and we’ll definitely keep this in mind for future updates. If there’s anything we can do to make things better for you in the meantime, please don’t hesitate to reach out!
Jim